Legal

Privacy Policy

This policy explains how we handle your personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

Last updated: 21 June 2026

Pre-launch draft. This document is a working template provided for transparency while Vra Mevroutjie is in development. It is not yet legal advice and has not been finalised. Before launch it must be reviewed and approved by a qualified South African attorney, and any [PLACEHOLDER] details completed.

1. Who is responsible for your information

EduAv Proprietary Limited (trading as Vra Mevroutjie) is the responsible party for the personal information processed through the Service. Our contact details are on the Legal information page.

Information Officer: [PLACEHOLDER — Information Officer name] — privacy@vramevroutjie.co.za.

2. What we collect

  • Account details — such as email address and, if you choose to provide it, grade or role.
  • Learning activity — your progress, scores, streaks and which exercises you complete.
  • Messages — anything you send us via the contact form or AI chat.
  • Technical data — basic device and usage information needed to operate and secure the Service, and the cookies described in our Cookie Policy.

3. Why we process it and on what legal basis

We process personal information to:

  • provide the Service and your account (performance of a contract);
  • track and personalise your learning progress;
  • respond to enquiries and provide support;
  • keep the Service secure and prevent abuse (legitimate interest);
  • comply with our legal obligations.

Where the law requires it, we rely on your consent — which you may withdraw at any time.

4. Children's information

Vra Mevroutjie is designed for learners, including children. Under POPIA, the personal information of a child (a person under 18) receives special protection. Where we knowingly process a child's personal information, we require the consent of a parent or legal guardian, and we limit collection to what is necessary for the learning experience. A parent or guardian may review, correct or request deletion of their child's information by contacting privacy@vramevroutjie.co.za.

5. Sharing your information

We do not sell your personal information. We share it only with trusted operators who help us run the Service (for example, hosting, authentication and AI processing providers), under agreements that require them to protect it and use it only on our instructions.

6. Cross-border transfers

Some of our service providers may process information outside South Africa. Where this happens, we take reasonable steps to ensure your information receives a level of protection consistent with POPIA.

7. How long we keep it

We keep personal information only for as long as necessary for the purposes set out above, or as required by law, after which it is deleted or de-identified.

8. How we protect it

We maintain appropriate, reasonable technical and organisational safeguards to protect personal information against loss, unauthorised access and misuse. No system is perfectly secure, but we work to keep your information safe and will notify you and the Regulator of a compromise where the law requires.

9. Your rights under POPIA

You have the right to:

  • ask what personal information we hold about you;
  • request that we correct or delete it;
  • object to certain processing;
  • withdraw consent where we relied on it;
  • lodge a complaint with the Information Regulator (details below).

To exercise these rights, contact privacy@vramevroutjie.co.za. Requests for access to information are handled under our PAIA process — see the Legal information page.

10. The Information Regulator

You may contact the supervisory authority, the Information Regulator (South Africa):

11. Changes to this policy

We may update this policy from time to time. The “last updated” date above reflects the current version.